FAQ
They’re available in various
outlets – here’s our store locator.
Yes, it is! You can always visit one of our outlets. We’d also be happy to send up to five colour samples – just email info@keecie.nl.
And you’re welcome to drop by our
studio in Amsterdam – please give us a call or email before you come.
A very, very long time: some of our fans have owned theirs for over 15 years. You’ll find some maintenance tips on our blog.
They’re handmade in a small, family-owned sewing
studio in Poland. We’ve been
working with them for over ten years.
We use high-quality certified Italian leather, in colours created especially for us.
If you order by 3 pm on a weekday, you should receive it the next day.
Sure! Just enter it when you check out. If it’s a gift, let us know, and we’ll handwrite your message on a card.
€3.50 for orders of up to €50 in the Netherlands, and free above €50. Click here for shipping costs to other destinations.
You can use your credit or debit card, Ideal, Bancontact, SOFORT banking, PayPal or Giropay, or buy now and pay later with Klarna.
Julie is happy to help. Email us at info@keecie.nl, and we’ll normally reply on the same day.
No problem! Just email info@keecie.nl, and we’ll sort it out for you.
Leave a message on our site, and we’ll tell you when your Keecie is back in stock. It’s usually no more than a few weeks.
Sure! See our returns page.
You’ll find some tips on our blog.
We offer a free repair service! Email info@keecie.nl, and we’ll see what we can do.
In that case, feel free to email us at info@keecie.nl.